Support: iPad / iPhone Apps

For instructions on using our iPad / iPhone apps please see the product page:

Catch the Cow, Sentence Match, Sentence Key, Tom's Times Tables

For information on External Switch support go to our Switch Support Guide.

iOS update problems

If you experience problems running our apps after updating to iOS 9 or 10, please try deleting the app and then reinstall it (free) from the App Store.

Apple's iOS 8.01 update caused some apps to crash. Catch the Cow has been updated to correct an incompatibility issue that resulted in blank screens.

All our apps are English language only.

Autoscan and Switch Support

Our apps include built-in options for single switch autoscan and direct multi-switch. The Switch Control accessibility option provided with iOS 7 is not used. The iOS option allows users to navigate through all the apps on an iPad using switch control. It is normally set OFF when using our apps.

You must pair and connect your switch before selecting the external switch option. If the iPad Soft Keyboard appears your switch is NOT connected. If the Soft Keyboard is detected, the app will return to the Options screen so you can reset the switch option or try to connect the switch.

Known Issues and FAQs

Sentence Key and Sentence Match - Picture Symbol Size

The picture symbols as displayed are rather small for older iPhone screens. These apps are best for iPad and iPhone Plus size screens.

All Apps - Allow Microphone or Allow Alerts

On starting an app you may see an alert asking if you want to allow the app to use the microphone. None of our apps actually use the microphone or send alerts at this time. Click on either Dont Allow or OK to continue.

Catch the Cow

Fixed in v 1.4: Modified to run on iPhone or iPad.

Fixed in v 1.3: Confirm OK when Options button tapped. Score displays % success. Warning Message displays correctly if Switch Option selected.

Fixed in v 1.2:Now compatible with iOS 8. Fixes blank screen

Sentence Key and Sentence Key Chores

Fixed in v 1.2: Modified to run on iPhone or iPad. Larger screens work best.

Fixed in v 1.1: Repeated taps on the sentence after a successful selection, cause voicing to be repeated for each tap. Some voicing (pouring, petting) has an echo. Set 5 with only 4-cols may display a picture for which there is no sentence.

Match (Quiz) mode requires that the Symbol Set not be edited.

Sentence Match and Sentence Match Chores

Fixed in v 1.2: Modified to run on iPhone or iPad. Larger screens work best.

Fixed in v 1.1: Repeated taps on the sentence after a successful selection, cause voicing to be repeated for each tap. Some voicing (pouring, petting) has an echo. The symbol for "taking out" does not show if used with She or They.

Highlighting When the sentence is repeated with word highlighting, the last word(s) does not get highlighted.

Tom's Times Tables

Fixed in v 1.1: Modified to run on iPhone or iPad.

The "advance" button only appears if you have no more than two misses.

The basic version does not include the switch control or other teacher options.

The pro version is a separate product (not an update) and it includes special ed. and other teacher options.

Resources

Click here for Resources for Teachers and Parents

The February 2014 edition of Closing the Gap includes an excellent article by Joan Tannenhaus "OS7 and the iPad" re available switches that work with our apps, and switch control options in iOS 7

If you are building custom switches check out the $20 AdaFruit EZ-KEY Bluetooth controller.

For specific support questions send email to support@computerade.com

Please describe the problem and include details on what you were doing before the problem occurred, product version, date purchased, operating system, available memory etc. 

For our discontinued Windows products please go to Windows Product Support

updated 24 Nov 2016