Support: iPad / iPhone Apps

For instructions on using our apps please see the products menu:
All our apps are English language only.

Version 2 Apps now available in App Store

Our version 2 apps require iOS 14 or later.

Version 2 apps are redesigned to be used on iPhones as well as iPads.
Version 2 avoids soft keyboard popup problems when using an external switch.

Version 2 Known Issues

Version 2 apps are a complete rebuild tp meet Apple's requirements. Some features and layouts may differ from the older versions. Please report any problems to support@computerade.com

Catch the Cow Version 2.1 added a Step Scan option that was missing in the initial release.

Sentence Key: The scan click sound is off after the first sentence is voiced

Sentence Key: Auto advance to a new Set of symbols is not included in V 2.0

Sentence Key: Only Landscape mode is supported. Sentences are created from left fo right.

Sentence Key and Sentence Match: Screen layouts have changed from Version 1.

iOS update problems

If you experience problems running our apps after updating iOS please try deleting the app and then reinstall it (free) from the App Store.

Our old apps may not run if you update your device to iOS 14. Please download the new 2.0 versions.

Autoscan and Switch Support

Our apps include built-in options for single switch autoscan. The switch option "~" allows the teacher to change the switch key code to be changed to work with different assistive devices

The Switch Control accessibility option provided by Apple with iOS is not used. It is normally set OFF when using our apps.

Autoscan also allows the user to make a selection by touching a large area of the screen (not used for direct selection) instead of using an external switch.

For External Switch support go to our Switch Support Guide.

Other Known Issues and FAQs

Sentence Key and Sentence Match - Picture Symbol Size

Version 1 apps worked best with larger size iPad screens. Version 2 apps are redesigned so that the symbol and picture sizes are suitable for iPhones as well as iPads.

Version 2 apps will not run on older devices e.g. pre iPhone 6s, that cannot run iOS 14.

Resources

Click here for Resources for Teachers and Parents

The February 2014 edition of Closing the Gap includes an excellent article by Joan Tannenhaus "OS7 and the iPad" re available switches that work with our apps, and switch control options in iOS 7

For specific support questions send email to support@computerade.com

Please describe the problem and include details on what you were doing before the problem occurred, product version, date purchased, operating system, available memory etc. 

updated 21 January 2022